Frequently asked questions

AllShip AI is an online marketplace for shipping in the United States. You post what needs to move, such as a household move, a car, pallets of freight or a piece of heavy equipment. Verified trucking companies bid on it, and you choose the carrier you want.

Start a quote with your pickup and delivery locations and what you are shipping. Once your load is posted, verified carriers send bids with their price, an estimated delivery time and a short message. You can compare bids and ask questions in chat before you accept one.

Neither. AllShip AI does not own trucks and does not haul your load. It is a marketplace: carriers set their own prices through bids, and the carrier you book is responsible for the transport.

Household and office moves, single household items, cars and light trucks, motorcycles, boats, RVs, trailers, vehicle parts, palletized and full-truckload freight, and heavy or oversized equipment. You can also request a rental truck or a truck with a driver.

Yes. Each bid comes with a message from the carrier, and you can reply through AllShip chat to confirm details like access at pickup, packing, or delivery windows before you accept.

While the trip is active, the assigned driver updates its status: on the way to pickup, picked up, in transit and delivered. Their location is shared with you only while the trip is in progress.

AllShip AI runs in the browser on phones, tablets and computers, so there is nothing to install. Drivers use the same web app on their phone during a trip.

Bidding is free. You are paid your full bid amount. The shipper pays a 10% service fee on top of your bid, so nothing is deducted from what you quoted.

The shipper pays when they accept your bid, and the money is held in escrow through Stripe. After delivery, the shipper confirms the load or it confirms automatically after 72 hours. Then your full bid is transferred to your company's Stripe account.

An active USDOT number and MC number that we can check with FMCSA, valid cargo and liability insurance, and a Stripe payouts account in your company's name. Bidding unlocks once all three are verified.

Yes. Your company account can have dispatchers and drivers. You invite drivers by email, and each driver sees only the trips you assign to them.

Set your service area, equipment and the kinds of loads you haul in your company profile. Open loads are listed on the load board, and you can ask the AllShip AI assistant to find loads that match your profile.

Your bid is an offer. If the shipper accepts it and pays, the load is booked to you, so only bid on loads you can actually move at the price and time you quote.

Shippers pay the carrier's bid plus a 10% service fee. You see the full total before you pay. Carriers are not charged a fee on their bid.

When you accept a bid. Payment is taken at that moment and held in escrow, which is what books the carrier to your load.

Your payment is held by AllShip AI through Stripe and is not sent to the carrier when you pay. It is released after delivery, when you confirm the load or 72 hours after the driver marks it delivered, whichever comes first.

Payments are processed by Stripe. Available methods are shown at checkout and can include cards, Apple Pay, Google Pay and bank payments.

Report the problem before the load is confirmed. Opening a dispute holds the carrier's payout while the AllShip team reviews the trip record, including the photos and signature taken at delivery.

Cancellations and refunds follow the AllShip cancellation and refund policy. Read it before you accept a bid so you know what applies to your load.

Before a carrier can bid, we check their USDOT and MC numbers with FMCSA, confirm they hold valid cargo and liability insurance, and require a Stripe payouts account in the company's name.

Only the shipper on a completed load can review the carrier who moved it. Reviews cannot be posted for loads that never happened.

The driver takes photos at pickup and, at delivery, takes a photo and collects a signature in the app. Both are saved to the load's trip record.

No. Card and bank details are entered in Stripe's secure payment form and stay with Stripe.

Turn on 2-step verification in your account settings, or sign in with a passkey stored on your phone or computer.

The public load board shows only the city and state. Exact addresses and contact details are shared with the carrier you book.